From the deep, to your door
Shipping Policy
Last updated: 20 July 2026
Order processing
Orders placed before 12:00 AEST on a business day are typically packed within 1–3 business days. Orders placed on weekends or Australian public holidays are processed the next business day. You'll receive a confirmation email when your order ships, including a tracking number.
Domestic shipping (Australia)
- Standard (Australia Post): 3–7 business days — AUD $10 flat, free on orders over AUD $150.
- Express (Australia Post): 1–3 business days — AUD $15 flat.
- Remote and regional areas may take longer. Estimates are provided by Australia Post and are not guaranteed.
International shipping
We ship worldwide via Australia Post International. Standard delivery is typically 7–21 business days depending on destination. Costs are calculated at checkout based on weight and country.
Customs, duties and taxes: International orders may attract import duties, taxes or fees imposed by the destination country. These are the responsibility of the customer and are not included in the order total or shipping cost.
Tracking
Every order ships with tracking. Once dispatched, you'll receive an email with a tracking link. Please allow up to 24 hours for tracking information to update after dispatch.
Lost, delayed or damaged parcels
If your parcel hasn't arrived within the expected delivery window, or arrives damaged, contact us at help@oarfish.store within 30 days of dispatch. We'll work with the carrier to locate the parcel or arrange a replacement or refund where appropriate.
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including consumer guarantees regarding delivery within a reasonable time.
Incorrect addresses
Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, we'll contact you to arrange re-delivery. Re-shipping costs are payable by the customer.
Contact
Questions? Email help@oarfish.store and we'll get back to you within 1–2 business days.