Refund & Returns Policy

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A "major failure" includes when an item is unsafe, significantly different from its description or sample, doesn't do what we said it would, or has a problem a reasonable consumer wouldn't have bought it knowing about.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or is not what you ordered, contact us at help@oarfish.store within 30 days of receiving your order with your order number and photos of the issue. We'll arrange — at our cost — a repair, replacement or refund as appropriate, in line with your rights under the Australian Consumer Law.

Change of mind returns

We're not legally required to offer a refund for change of mind, but we want you to love what you wear. We accept change-of-mind returns within 30 days of delivery, provided items are:

• Unworn, unwashed and in original condition,
• With all tags attached, and
• Returned with proof of purchase.

Return postage for change-of-mind returns is at the customer's expense, and we recommend a tracked service. Original shipping fees are non-refundable for change-of-mind returns.

Sale and final-sale items

Items marked "Final Sale" are not eligible for change-of-mind returns. This does not affect your rights under the Australian Consumer Law if the item is faulty, not as described, or otherwise fails a consumer guarantee.

How to start a return

1. Email help@oarfish.store with your order number and reason for return.
2. We'll reply within 1–2 business days with a return address and instructions.
3. Send the item back using a tracked service. Keep your tracking number until the return is processed.

Refunds

Once we receive and inspect your return, we'll email you to confirm the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to display the refund.

Exchanges

For size or colour swaps, the fastest way is to return the original item for a refund and place a new order. Stock isn't held while a return is in transit.

Contact

Oar Fish — help@oarfish.store. We aim to respond within 1–2 business days (AEST).